Refund Policy

1. Introduction

Welcome to Intentional! We are committed to ensuring satisfaction for all our customers. This refund policy outlines the conditions under which Intentional may issue refunds. Our policy is designed to be fair and transparent, keeping in line with industry standards.

2. Refund Eligibility

2.1 Initial Purchase: Customers are eligible to request a refund within 30 days of their initial purchase, unless stated otherwise during the checkout process.

2.2 Exceptions: Refunds may not be granted if a customer has significantly used the service, violated our terms of use, or for issues not related to the functionality of our service (e.g., change of mind).

3. Process for Requesting a Refund

3.1 Contact Us: To request a refund, customers must contact our support team at intentional@janez.tech with their transaction details.

3.2 Verification: Our team will verify the purchase and assess the eligibility for a refund.

3.3 Response Time: We aim to process refund requests within 7 business days.

4. Refund Method

4.1 Refund Via Original Payment Method: Refunds will be issued through the original payment method used during the transaction.

5. One-Time Purchase Access

5.1 No Recurring Billing: Lifetime purchases are one-time payments and do not renew automatically.

5.2 Access After Refund: If a refund is issued, access to paid Pro features may be revoked.

6. Modifications to the Refund Policy

6.1 Updates: Intentional reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

6.2 Notification: We will notify customers of significant changes to this policy through our website or via email.

7. Contact Information

For any questions or concerns regarding our refund policy, please contact us at intentional@janez.tech.

8. Agreement

By using Intentional's services, you agree to this refund policy and our terms of service.